Terms and conditions

Terms and Conditions

Conditions of Contract 

1. In these conditions, the following words shall have the following meanings:

• “The installation” shall mean all the frames and glass sealed units and the fitting set out in the attached schedule. The fitting does not include any making good around the window (UPVC strips, rendering, plasterboard).
• “The premises” shall mean the premises belonging to or occupied by the purchaser into which the installation is to be fitted.
• “The Works” shall mean the work necessary to install the windows and doors.
• “The company” shall mean SBW GROUP LTD.

1.1 A contract between the purchaser and the company will come into being in one of two ways:

• 1.1.1 When the purchaser signs the contract overleaf, the company and the purchaser will enter into a legally binding contract on the date of signing.
• 1.1.2 When the purchaser and the company agree verbally that the company should provide the services and/or the goods, then there will be a legally binding contract on the date of our verbal agreement.
• 1.1.3 When the purchaser confirms their agreement to the contract, drawings, specifications by email, then there will be a legally binding contract on the date of written confirmation.

1. The company shall be entitled to terminate this contract forthwith (without prejudice to any other right of termination on the part of the company) upon it becoming apparent that the works are impossible of commencement due to any factor, later or otherwise, arising from the condition of the premises and shall not be liable to the purchaser for any loss or damage consequent upon such termination.
2. No variation of the works shall be undertaken by the company unless the same is specified in writing, signed on behalf of the company and by or on behalf of the purchaser, and any consequential amendment of the cost of the work has been agreed upon in writing.
3. The company shall be under no obligation to manufacture or cause to be manufactured the installation or commence the works until a deposit of a minimum of 50% has been paid. Payment terms: 10% before survey, 40% before production, 50% on delivery.
4. Payment of the balance of the work shall be on the day of delivery. If there is a genuine complaint regarding the goods, the customer is entitled to retain 5% of the total purchase price pending rectification of the complaint. As soon as the complaint is remedied, the 5% balance is payable immediately. At its discretion, the company may charge interest on overdue accounts under clause 5 hereof. Goods remain the seller’s property until the full balance has been cleared. SBW GROUP LTD can remove the units at any time if the client refuses to pay, even after fitting. The client will not obstruct or stop SBW GROUP from removing the windows if the client refuses to pay.
5. The company shall use its best endeavours to proceed with the work with reasonable diligence, but it is hereby expressly agreed that time shall not be of the essence of this contract, and in any event, the company shall not be liable for any delay caused by force majeure, exceptionally inclement weather, delay of profile delivery, third-party factory delay, or any other circumstance beyond the control of the company. All dates are estimative, and they represent no guarantee.
6. The legal ownership and property in the installation and in any goods and materials delivered to the premises works may have been completed and the installation physically attached to the premises, shall remain in the company and shall only be transferred to the purchaser when he has paid the whole of the cost of the works together with any interest due and payable under the clauses 5 hereof.
7. The company shall complete the works in a good and workmanlike manner but shall not be liable for any defect or other imperfection in the fitting of the installation as a result of the physical state of the premises. Save as aforesaid, no warranties are given, and all warranties implied by common law are hereby excluded.
8. The company will not make good any damage caused in the course of the installation to plaster, floor rendering, or brickwork immediately surrounding any windows or door installed and does not undertake to provide matching ceramic or other tiles or specialized finishes such as pebbledash, etc., or to avoid damage to surrounding wallpaper or paintwork or to remove intact any panes of glass or frames from old windows required to be retained by the purchaser. The company accepts no responsibility for any damage resulting from structural or other defects in the property at which the installation is carried out but any complaint or claim by the purchaser for compensation for damage done by the company for which it may be liable under these terms and conditions must be made within seven days of installation in default of which the company will accept no liability thereafter. The company will install the windows and fill the gaps around the windows with foam, silicone, and UPVC strips as needed. The company WILL NOT make good anything on the inside (plaster, wallpaper, wooden sills, etc.) AND WILL NOT DISPOSE OF OLD WINDOWS.
9. The company is not responsible for and does not guarantee minor imperfections in the glass outside the scope of the Glass & Glazing Federation (GGF)’s visual quality standard, condensation caused by excess moisture in the domestic environment (please refer to GGF).
10. The company is not responsible for the refitting of telephone, TV, or electrical cables, doorbells, and electric fans of any description.
11. Unless agreed as a variation under clause 3 hereof, the company shall not undertake any interior or exterior redecoration rendered necessary by the works, and if any redecoration is so undertaken, the company shall be under no liability to match colours, patterns, surfaces, or textiles, save insofar as it is reasonably practical so to do.
12. The company cannot be held responsible for any condensation on newly installed windows or doors.
13. The company shall not be liable to carry out or cause to be carried out any inspection of the premises for damp or rot of any nature nor shall the Company be liable to the purchaser for any loss and damage caused by or arising out of the existence of such damp or rot in the premises whether or not the same would have been discoverable upon reasonable inspection during the works.
14. In signing this Contract, the Purchaser clearly understands and accepts sole responsibility, that should permission be required from whomever may be (e.g., Local Council Managing Agents or Landlords, etc.) – that the permission has been obtained for the said works, and that there is no redress upon the company.
15. Notice of Right to Cancel (3 Day Cooling Off)

As the customer, you have a legal right to cancel your contract with SBW GROUP LTD. As such, a 3-day cooling-off period shall apply to this contract. Please note, in case of cancellation, that you may be charged for the works already done (pricing, customer advice, surveying, site visits).

1. Your notice of cancellation shall be deemed to be served to SBW GROUP LTD on the date on which it is sent or posted to SBW GROUP LTD. If you wish to cancel this contract, please notify SBW GROUP LTD by email at office_sbw@yahoo.com.

We have checked all information contained within this Contract and have hereby accepted the Seller Terms and Conditions supplied. If you have any questions, please do not hesitate to get in touch. 

SBW GROUP LTD.